FREE SHIPPING on all orders within Australia OVER $100
Orders under $100
- Pick up from either our QVB store or our Newtown store = FREE
- Courier* with tracking (No PO Box or Parcel Locker) = Flat rate of $7.50
- PO Box or Parcel Locker = Flat rate of $8.00
- Express Post = Flat rate of $10.50
We ship our packages either Australia Post or a Courier Service via Sendle depending on the size, weight and destination of the parcel.
DELIVERY TIME (AUSTRALIA)
The delivery time for Regular & Registered Post is between 1 to 6 business days. Express Post usually takes between 1 to 3 business days depending on postcode.
The shipping fee includes handling and packing fees as well as postage costs.
If no one is available to collect the parcel, a card may be left by Australia Post requesting collection from your local post office. If sent via Courier, a card will be left requesting redelivery or collection a one of your local collection points.
If you have elected to use Registered Post and you haven't received your parcel after 6 business days, please contact us for your tracking number.
For EXPRESS post - if no one is home to collect the parcel, Australia post will usually leave the express post parcel in a safe location in your front lawn. Please make sure you check your letterbox, behind trees, bins poles etc. They may also leave it inside your meter box. Just make sure you check all possible locations.
To save on shipping costs, we advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Australia Post only delivers from Monday to Friday.
Unfortunately, at present, we DO NOT ship to North America.
We welcome international orders. Our international orders are sent via courier.
International delivery usually takes between 5 - 21 business days to most global commercial centres, depending on location. If nobody is home to receive your delivery, your local postal guidelines apply.
Shipping rates are calculated based on zones.
Our zones are (non handbag):
- Zone 1 - New Zealand - $17.95
- Zone 2 - Asia, Western Europe, Middle East and Pacific - $17.95
Please note these charges do not include any applicable customs charges in the country where the order is being delivered. You will be responsible for such charges.
Please note that international orders cannot be delivered to Post Office boxes.